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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Weckmann

June 9, 2025

5  out of  5
rating by Chris Weckmann
"This office was very easy to work with and got me transitioned over with better insurance for less money than my previous provider. I am extremely happy with the level of service I have received."
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Susan Heard

May 29, 2025

5  out of  5
rating by Susan Heard
"I really appreciate how easy it is to work with Kari's team. They are always so friendly and helpful, and whatever I need is taken care of promptly."
We responded:
"We appreciate the review so much, Susan! Friendly, helpful, and easy to work with are all accolades that make us very proud. Thank you for your business!"
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Jeff Shaw

May 27, 2025

5  out of  5
rating by Jeff Shaw
"Sara and Kari are the greatest. They go above and beyond to help with all the details!"
We responded:
"Jeff, we appreciate this review so much! So glad Sara could be of quick assistance to you today. We appreciate your business!"
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Angela Milakovich

May 27, 2025

5  out of  5
rating by Angela Milakovich
"She was very helpful with my claim and guided me in the right direction. I would highly recommend her."
We responded:
"Thanks for the review, Angela! We're so glad to hear that Sara was helpful with your claim- we pride ourselves on providing that kind of service, and are here to help for any needs you might have come up in the future. Also, added thanks for being our 500th review!!"
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Mark Stevens

May 26, 2025

5  out of  5
rating by Mark Stevens
"We've had a fantastic experience working with Kari Durham Taylor at State Farm. From the start, they were professional, responsive, and genuinely invested in helping me find the right coverage for my needs. They took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. What really stood out was their attention to detail and follow-through. Whether it was updating a policy, reviewing options, or just checking in, our company Pie Mates Australian Bakehouse has felt supported and well taken care of. Highly recommend to anyone looking for a knowledgeable and trustworthy insurance agent!"
We responded:
"Thanks for the kind words, Mark! :-)"
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Charles Cook

May 21, 2025

5  out of  5
rating by Charles Cook
"Alison did an amazing job, super friendly and charismatic. Got right to the point and helped me get done what I needed done. She deserves a raise!"
We responded:
"Thanks, Charles, for the review and the kind words about Alison- we agree wholeheartedly about her friendliness and charisma! We're so glad to hear she was able to get you taken care of thoroughly and efficiently. Thanks so much for your business!"
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Jeyda Newton

May 20, 2025

5  out of  5
rating by Jeyda Newton
"They were extremely helpful and educating i had lots of fun learning about insurance and all the different kinds there is which is something i never thought i would find entertaining. and i loved the welcoming and homey feel of the place"
We responded:
"Jeyda, thanks for the kind words. We enjoyed having you here, and loved the chance to answer your questions!"
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d3adful Kill4zz

May 20, 2025

5  out of  5
rating by d3adful Kill4zz
"Good opportunity to get sum knowledge on insurance, it was a nice environment"
We responded:
"Thanks for the feedback- so glad you walked away with some insurance knowledge. I hope it's helpful in the future! "
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Rina Peters

May 20, 2025

5  out of  5
rating by Rina Peters
"Visiting this agency was a very educating experience and I enjoyed the welcoming atmosphere"
We responded:
"Thanks Rina, we appreciated your visit and we appreciate the feedback! We're here to help if there's anything you need in the future!"
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Damaris Norwood

May 20, 2025

5  out of  5
rating by Damaris Norwood
"I learn a lot more about insurance than before"
We responded:
"Thanks for the review, Damaris. So glad to hear you learned a lot! We're here if we can be of any assistance down the road! "
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Shawnda Newton

May 20, 2025

5  out of  5
rating by Shawnda Newton
""Huge thanks to Kimberly and her amazing staff at State Farm! They gave our Empigo Academy students such a warm welcome during our field trip. The tour was great, and sitting down to learn about insurance policies was incredibly valuable. Our students left with a real understanding of why insurance is so important. We truly appreciate their time and effort!""
We responded:
"Thanks Shawnda, we appreciate you bringing the kids for a visit and a lesson on insurance! They were so engaged and inquisitive, and I'm glad we could help shed some light on insurance for them. "
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Shana S

May 15, 2025

5  out of  5
rating by Shana S
"Kaylee is so knowledgeable and was incredibly patient with my numerous questions about switching over both homeowners and auto policies. They considered all possible options to keep my rates reasonable and my coverage appropriate to my family’s needs. Bonus: their office is in my neighborhood! I’m confident this move will be a good fit. 🙂"
We responded:
"Thanks so much, Shana, for this awesome review! We love the added bonus that you are our neighbor! Thanks for your business!"
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tom smyth

May 13, 2025

5  out of  5
rating by tom smyth
"Best insurance agent around."
We responded:
"So kind of you to say, Tom! We are thankful for your business, and appreciate the review!"
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Kyle Pfantz

May 13, 2025

5  out of  5
rating by Kyle Pfantz
"The State Farm rep came and talked to our class at North High School. I learned a number of different types of insurance"
We responded:
"Thanks for your attention and questions in class, Kyle! I'm glad you learned a lot!"
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Lucas Pfantz

May 13, 2025

5  out of  5
rating by Lucas Pfantz
"Came to my school to talk to are class about different insurances. Was very help full to know all the insurance that I may need"
We responded:
"Thanks for the shout out, Lucas, and I'm glad it was helpful info for you!"
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We Are Karen

May 12, 2025

5  out of  5
rating by We Are Karen
"Kari from State Farm came to our class and introduced topic about House and Car insurance which I didn’t know before."
We responded:
"Thanks so much for the review! Here to help if there's anything you need in the future!"
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Brenda Gonzalez

May 12, 2025

4  out of  5
rating by Brenda Gonzalez
"she came to North High School to talk to us about insurance. was very helpful!!"
We responded:
"Thank you Brenda for the kind words! So glad my presentation was helpful. "
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Mark Core

May 8, 2025

5  out of  5
rating by Mark Core
"Kari volunteered to speak to my 12th grade students about the insurance needs typically faced by young adults. She gave relevant yet understandable information which will give these youth a head start in adult living. She was the most engaging of the many speakers we hosted this academic year."
We responded:
"Mark, thank you so much for the review! It was my pleasure to speak with your group of seniors- I so appreciated their engagement and curiosity. Thank you for having me!"
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Kimberly Helm

May 6, 2025

5  out of  5
rating by Kimberly Helm
"Always helpful and professional!"
We responded:
"Thanks Kim! We appreciate the review, and having you as a customer and a part of Des Moines's awesome small business community! "
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Jon Wiegert

May 1, 2025

5  out of  5
rating by Jon Wiegert
"this office is beyond professional and is always helpful with any of my concerns about our policies"
We responded:
"Thanks for the review, Jon! We appreciate your family trusting us with your insurance for so many years!!"
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Liz Hamm

April 30, 2025

5  out of  5
rating by Liz Hamm
"Great agency!!"
We responded:
"Thanks for the 5 stars, Liz! We appreciate you!"
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Ryeleigh Lair

April 30, 2025

5  out of  5
rating by Ryeleigh Lair
"Always incredibly knowledgeable and helpful. I wasn’t made to feel embarrassed by any questions I had no matter how “small.” Very responsive as well!"
We responded:
"Thanks so much for this kind review, Ryeleigh! We are here to help navigate any questions you have, big or small! "
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Megan Clausen

April 30, 2025

5  out of  5
rating by Megan Clausen
"They are responsive and great to work with!"
We responded:
"Thanks for the kind words, Megan! We appreciate you!"
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Lon Lindenberg

April 30, 2025

5  out of  5
rating by Lon Lindenberg
"Sarah gave Excellent prompt professional service. Personal attention to detail and assistance with insurance options"
We responded:
"Lon, we appreciate you leaving this review so much, and are grateful to have you and Deb as kind and communicative long-time customers. Thank you!"
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Lisa Davis

April 30, 2025

5  out of  5
rating by Lisa Davis
"Have used Kari as an agent for years. Always prompt responses from her team!"
We responded:
"Thanks Lisa! We are so appreciative of your business over the years, and for the review! "